Cancellation and Refund Policy
for Training Courses
Upon booking a course/practical assessment: a full payment or purchase order number must be made or supplied. No names will be positioned on the participant list until one of the above payment methods is used. Purchase orders are to be e-mailed to firstname.lastname@example.org
Cancellations received more then 10 working days prior to the commencement of course will be able to transfer to a future course, otherwise cancellations will incur a 10% of full course cost administration fee, and the balance of course deposit or full payment refunded.
Cancellations, including transfers, between 5 to 10 working days will forfeit 50% of course fee.
Cancellations, including transfers, received within 5 working days of the course will forfeit 100% of the course fee paid, unless someone else is nominated to attend in your place.
If you enrol within 5 days of the course commencing and cancel, you will forfeit your right to receive a refund or credit.
Non-attendance will result in the full course fee being charged.
Gladstone Job Skills, on occasion, find it necessary to cancel a course due to low enrolments, or unforeseen changes in circumstances. We endeavour to provide a minimum 2 working days notice, however this is not always possible. If your course is cancelled, you can transfer your deposit or payment to another course or course date, or receive a full refund. The above cancellation conditions will not apply where Gladstone Job skills cancels any training course.
If you are unable to attend a course, please phone during business hours (7.30am – 4pm, Monday to Friday). After hours please leave a message on our answering machine.
Clients who have grievance with any of the above policy must put in writing their grievance and this will be answered in writing from the Management of Gladstone Job Skills.
Participants undertaking training courses need to process clear understanding of both the written and verbal English language.
It is the responsibility of the participant, or
any agent booking a course on participant’s behalf, to ensure that they have a thorough understanding of English that should
enable them to complete theory, practical, written and verbal components
of the course.
Workplace Health and Safety assessments must be completed in the English language and interpreters are not permitted, unless the applicant is hearing impaired, and in this case will require authorisation from Workplace Health and Safety prior to completing the course.